How to Hire the Right People for Your Global Capability Center (GCC)

In our dynamic world of digital innovation, CIOs across the United States are exploring efficient ways to scale their operations and enhance their service delivery. One strategic approach that continues to gain traction is the establishment and expansion of Global Capability Centers (GCCs) in India. However, the cornerstone of establishing and running a successful GCC lies in hiring the right people. Steven Stephan, the COO and Co-Founder of SMC Squared, shares insights into the art of assembling a stellar team for a GCC.


Identifying the Right Talent

For CIOs looking to either establish or scale their GCC in India, understanding the local talent landscape and aligning it with organizational goals is paramount.  Steven emphasizes the importance of not just hiring to fill a position but selecting individuals who align with the company’s culture and objectives. “It’s not about filling seats; it’s about finding the right talent that fits culturally and has the skill set to drive innovation,” says Stephan. 


The Hiring Process

The hiring process should be meticulous and tailored to identify candidates who not only possess the required technical skills but are also adaptable, innovative, and align with the company’s values. CIOs should consider partnering with specialized firms that have a deep understanding of the talent ecosystem in India and can facilitate the recruitment of individuals who are not just employees but are true extensions of the team in the US.  They should be brought into the fold as a larger part of the global team.


Key Considerations:

Cultural Fit: Ensure that candidates align with the organizational culture. This fit is crucial for fostering a collaborative and innovative work environment.

Technical Expertise: While technical skills are essential, focus on candidates who are adaptable and can quickly learn and integrate new technologies.

Innovation: Look for individuals who are not just executors but thinkers and innovators. These are the people who will drive your GCC to new heights.


Your initial hires, especially those in leadership roles, set the tone for the entire GCC. Their commitment, vision, and leadership skills lay the foundation for the team’s future. 

“We often take a ‘leader first’ mentality where we focus on hiring the leads first and then filling in with the developers,” says Stephan. “By doing this, we’re able to identify the right people who will be accountable for building and leading a strong team.

Building or scaling a GCC in India is a strategic move that can significantly enhance an organization’s operational efficiency and innovation capabilities. However, the success of this venture hinges on hiring the right people. By focusing on cultural fit, technical expertise, and innovation, CIOs can assemble a team that is poised to drive organizational success on a global scale.

Looking to establish a GCC team?  Or do you have an existing GCC and need the support to scale your team?  We’re here to help. Learn more about our customized GCC-as-a-Service offerings. 

  • To learn more about SMC Squared’s approach to building an employee-centric team, click here.
  • Read more about how SMC Squared partners with clients to save an average of 42% on IT talent as they turn to our innovative Global Capability Centers.
  • Want to go inside a GCC? Click here.

More Perspectives:

SMC2 Blog: Building an Engaged and Retained Team for Your Global Capability Center

SMC2 Blog: Building an Engaged and Retained Team for Your Global Capability Center

In the journey of establishing a Global Capability Center (GCC), one of the pivotal steps, as discussed in our previous article “How to Hire the Right People for Your GCC in India”, is ensuring you have the right team on board. However, the journey doesn’t end there. As COO and Co-Founder of SMC Squared Steven Stephan emphasizes, “Initiating, recruiting, and nurturing a team that’s not just skilled but is also deeply engaged and retained is equally crucial.”

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