Understanding the BOT Model for Outsourced IT: Ecolab Digital Center’s GCC Transfer
When Fortune 500 company Ecolab, a worldwide leader in energy, water and hygiene technologies and services, found themselves with a lack of available talent to execute on big ideas they turned to experts at SMC Squared.
Gabrielle Bejarano sits down with Malahar Pinnelli, VP of Technology and Managing Director at Ecolab Digital Center (EDC); Supriya Ambuga, Senior Director of Human Resources at Ecolab Digital Center; and Jessica Parker, Senior Director of Client Success at SMC Squared, to discuss Ecolab Digital Center’s Global Capability Center and their successful experience with SMC Squared’s GCC model and recent transition in Bangalore, India.
Bangalore is a center of technology and innovation. Companies aim to hire capable talent, “who can be responsible for driving technology innovation,” Pinnelli said.
SMC Squared’s business model is unique, providing strategic partners with the ability to accelerate their digital innovation and identifying high-performing teams through a build-optimize-transfer GCC model. “SMC Squared’s model is focused on building an asset over three years using the expense dollars given to the vendor partners,” Pinnelli said.
They follow a Global Capability Center – Build, Operate, Transfer Model:
Year One: Leader-first approach – find and build the right leadership team for the project
Year Two: Build to Scale – create the depth in capabilities and establish any new capabilities
Year Three: Optimize the team – create a sustainable graduate recruitment program to find talent
SMC Squared takes all the associated risks, and one of their most vital assets to training and retaining employees is incorporating culture from the beginning.
Using a global “one-team” approach, SMC Squared creates a seamless integration.
“Transfer is never easy; it’s a messy affair. But in this model, this is all part of the plan. The timeline is defined, the expectations are set, and the culture is built, so it’s all about executing the plan,” Pinnelli said, noting that the transition of 400 people for Ecolab was flawless because of the culture that SMC created from the beginning.
“A very critical piece here is the culture building,” Ambuga added.
“The way we brought team members on from the beginning is really about bringing on people as Ecolab employees from the beginning. They’re hired to fit those needs,” Parker said.
SMC Squared’s Dr. Patricia Connolly, CEO & Founding Partner, and Steven Stephan, COO & Founding Partner, came together to discuss the company’s beginnings, how they address today’s needs, and what the future of the company holds.
Once again, we all made it through another year that we couldn’t have imagined in our wildest dreams. You can take that a couple of ways. Of course, the pandemic continued to test our abilities to adapt to moving targets. But you can also look at all the innovation and “esprit de corps” that were on display as we sought to do more than just rise above the challenges, but actually excel like never before.
Southern Methodist University’s Cox School of Business has ranked SMC Squared #8 of the 100 fastest-growing private companies on the Dallas 100 list. To be considered for the prestigious award, companies must show significant sales growth over the last three years.
As remote and hybrid work environments are making it more difficult for employers to recruit and attain high-quality digital talent, we asked SVP of Global Services and Co-Founder of SMC Squared Steven Stephan to share his thoughts on how to rethink the approach to scaling global teams while minimizing additional hidden costs.
Scale Your Tech Output: Step 1
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