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As access to COVID-19 vaccines increases, companies around the world are actively discussing how to prepare for a hybrid work culture, somewhere along the continuum of fully returning and fully remote, with many options in between.
Whether the focus is to build smart applications or update mobile apps for end-users, to increase intelligence using advanced algorithms, or to look at opportunities to automate internal operations to drive high-value outcomes, IT leaders are actively evaluating their digital strategy and seeking ways to rapidly transform.
As more businesses are looking offshore to increase their digital capabilities, the question of how to guarantee success and a strong return on investment ensues. Will CIO efforts drive the innovation and change their customers are seeking or will their efforts fizzle as they race against their competitors?
In 2020 we saw companies sink or float as they either rose to the occasion to digitally transform or missed the mark in adapting their business practices to meet quickly changing consumer needs.