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ENGAGEMENT OVERVIEW: ECOLAB

Overcoming IT Talent Scarcity and Accelerating Digital Capabilities

A worldwide leader in energy, water, and hygiene technologies and services, Ecolab is recognized as a pioneer of sustainable solutions. While solid innovation strategies were in place, Ecolab faced many challenges, including:​

  • Extremely competitive market for STEM talent

  • Intellectual property at risk with US-based contractors

  • Budget constraints and traditional funding models that constrained execution, innovation, agility, and progress

 

After assessing their current IT capabilities, talent strategies, and business goals, we provided the framework to map future development needs to transition the company from its insourcing strategy to a comprehensive global talent strategy. At the heart of the solution was a Global Capability Center built in Bangalore, India. SMC's managed services included a range of capabilities including Salesforce-managed services, custom mobile development, and ERP-managed services.  In addition, SMC also managed the following all at no upfront cost to Ecolab:

  • Creation of a legal Indian entity

  • Acquisition of required leases

  • Design and buildout of their office and social spaces

  • Hiring of key office, HR and managing director roles

Female employees socializing at the office

ECOLAB DIGITAL CENTER KEY WINS

Grew GCC team to over 400 people during 3-year engagement 

Post-Transition, EDC continues to grow, on pace to reach over 1200 employees in 2024

Customer Service chat bot developed and implemented to enhance service model

Digital innovation paved the way for business opportunities with international clients

Decoupled dependency on consulting firms, now faster to market with in-house talent 

CLIENT INSIGHTS

“Operating as a lean start-up, this global center of excellence for digital technology enables us to overcome resource constraints, while also reducing reliance on external contractors.”
– CIO, Ecolab​

ENGAGEMENT OVERVIEW: ECOLAB

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