ENGAGEMENT OVERVIEW: ECOLAB
Overcoming IT Talent Scarcity and Accelerating Digital Capabilities
A worldwide leader in energy, water, and hygiene technologies and services, Ecolab is recognized as a pioneer of sustainable solutions. While solid innovation strategies were in place, Ecolab faced many challenges, including:
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Extremely competitive market for STEM talent
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Intellectual property at risk with US-based contractors
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Budget constraints and traditional funding models that constrained execution, innovation, agility, and progress
After assessing their current IT capabilities, talent strategies, and business goals, we provided the framework to map future development needs to transition the company from its insourcing strategy to a comprehensive global talent strategy. At the heart of the solution was a Global Capability Center built in Bangalore, India. SMC's managed services included a range of capabilities including Salesforce-managed services, custom mobile development, and ERP-managed services. In addition, SMC also managed the following all at no upfront cost to Ecolab:
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Creation of a legal Indian entity
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Acquisition of required leases
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Design and buildout of their office and social spaces
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Hiring of key office, HR and managing director roles
ECOLAB DIGITAL CENTER KEY WINS
Grew GCC team to over 400 people during 3-year engagement
Post-Transition, EDC continues to grow, on pace to reach over 1200 employees in 2024
Customer Service chat bot developed and implemented to enhance service model
Digital innovation paved the way for business opportunities with international clients
Decoupled dependency on consulting firms, now faster to market with in-house talent